Our Refund Policy

Because you should only pay for stuff you actually want.


We'll cut right to the chase. We firmly believe you should only pay for things you actually want.

How the Subscription Works

When you subscribe to one of our products, we will charge your card immediately. If you choose the annual or the 2-year plan, we'll charge your card each following year (or two years if you go with the 2-year plan) on that same date. After 30 days, there will be no refunds for either of these plans.

You can cancel your subscription at any time for any of our plans.

You can send us an email to our refund department and be sure to give them the following information:

  • Your name
  • Your email
  • Your license key(s) or your order number

NOTE: Charges on your credit card statement will appear as "EssexSoftware".

Backup CDs

There are no refunds for backup CDs. Backup CDs are typically shipped within 24 hours of your order. We may be able to refund you for your license key, however. Please contact us with any refund questions.

Further questions?

If you have any further questions about how all of this works, please contact us. We're happy to answer any and all questions you have! Please clear up any questions before you hand us your credit card. We want you to know exactly what you're buying, with all questions answered, before you pay us any of your hard-earned money.