Subscription Billing Agreement

Frequency of Payments
An automatic recurring payment will be made every year (Annual Plan) or every 2 years (2 Year Plan) for renewal of your subscription on a recurring basis. You will also receive a post-payment confirmation email following all automatic recurring payments. You will not receive any advance notice of this payment but you will receive post-payment confirmation by email.

Payment Methods
Essex Software supports payment via four methods: Credit/Debit Card, PayPal, Check/Money Order (US only), and Purchase Order. Recurring credit/debit card and PayPal payments are processed securely through a partnership with Braintree (a subsidiary of PayPal) ( Credit/Debit Card and PayPal payments are processed automatically as described in the "Frequency of Payments" section.

By entering or changing your payment method's information on Your Billing page, you are authorizing Essex Software to process payment each period as outlined elsewhere in this document. Payment methods can be changed at any time from Your Billing page. Essex Software may, at its sole discretion, choose to limit Your options for payment methods to any subset of the four total methods.

Automatic Recurring Payment Failure
Payment will be retried according to the following schedule at the beginning of each period: Two (2) days after first failure, one (1) day after the second failure, and cancellation after the second failure. If Your automatic recurring payment is declined or fails for any reason on the final attempt, you should contact Essex Software to rectify.

Cancellation of Account and Automatic Recurring Payment
You have the right to change Your payment method or withdraw Your consent to this Automatic Recurring Payment at any time. Doing so will cancel the subscription. Your license key will remain active until completion of the remaining time of the subscription. To cancel Your account at any time, please contact us.

Changing Payment Method for Automatic Recurring Payment
If You would like to change Your payment method, You may do so at any time on Your Billing page. The change will be processed immediately and any future payments will be charged to the updated payment method. If there were pending/failed charges on the old payment method, they will now be immediately charged to the new payment method.

Changing Plan and Automatic Recurring Payment
You may change plans up (upgrade) or down (downgrade) to any other available plan at any time from Your Billing page. All plan changes happen immediately and take effect immediately and are retroactive to the beginning of the current Period, therefore any overages will be calculated at the end of the current Period based upon the parameters of the newly selected plan. Any increases or decreases in charges will be incremental based upon the difference in the newly selected plan and the previously selected plan. No refunds will actually be issued to the specified Payment Method in the case of a credit. Any negative balances will be carried forward to the next Period and applied to the next Period's invoice total.

Future Change and Access to Agreement
Essex Software reserves the right, in its sole discretion, to change the Automatic Recurring Billing Agreement outlined herein. The most current version of this Agreement will supersede all previous versions and are effective according to the date that the commit was issued. Essex Software encourages you to periodically review this agreement to stay informed of our updates.

Access to Agreement
To access this Agreement in the future through our website, go to the home page footer navigation and click on “Billing Terms”. If you are viewing this Agreement on the website, please print a copy of this Agreement for future reference.

By providing my credit, or debit card or bank account information (“Payment Method”), I AGREE that I have read and understand this Automatic Recurring Payment Agreement. In addition, I authorize Essex Software to charge the full amount required by my plan (once every year or every two years frequently as described) to the specified Payment Method; and I authorize the financial institution for the Payment Method, specified above to charge or debit my account and remit payment. This authority will remain in effect until I give notification, as required under this Agreement, to terminate this authorization.

Refund Policy

Because you should only pay for stuff you actually want.

We'll cut right to the chase. We firmly believe you should only pay for things you actually want.

How the Subscription Works

When you subscribe to our software, we will charge your card immediately. If you choose the annual or the 2 year plan, we'll charge your card each following year (or two years if you go with the 2-year plan) on that same date. After 30 days, there will be no refunds for either of these plans.

You can cancel your subscription at any time for any of our plans.

You can shoot us an email to our refund department and be sure to give them the following information:

  • Your name
  • Your email
  • Your license key(s) or your order number

NOTE: Charges on your credit card will appear as "EssexSoftware". If a refund is requested and granted, refunds take 3-7 business days to appear as a positive balance on your credit card statement.

Further questions?

If you have any further questions about how all of this works, please contact us. We're happy to answer any and all questions you have! Please clear up any questions before you hand us your credit card and subscribe. We want you knowing exactly what you're buying, with all questions answered, before you pay us any of your hard-earned money.

Contact Us